Contact & Customer Support Policy for Digisr.com

Effective Date: 01/12/2025

At Digisr.com, we are committed to providing responsive and supportive customer service for all our users and buyers of digital products.

1. How to Contact Us

You can reach our support team through the following method:

  • Email Support: contact@digisr.com

  • Website Contact Form: https://Digisr.com

  • Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

We currently do not offer phone support unless explicitly stated in special cases.

2. Support Response Time

We aim to:

  • Respond to all queries within 24–48 business hours

  • Resolve product access issues within 72 hours

  • Provide technical assistance as soon as reasonably possible

Response time may vary on weekends and public holidays.

3. Types of Support We Provide

We offer assistance related to:

  • product purchase confirmations

  • download or access issues

  • billing or payment-related questions

  • account login or profile issues

  • general website inquiries

  • product clarification and usage guidance

4. What We Cannot Provide In Support

We do not provide:

  • personalized business coaching

  • guaranteed financial or marketing results

  • custom modification of digital products

  • legal or financial consultation

  • custom development or design services (unless offered as a paid service)

5. Customer Responsibilities

When contacting support, users must:

  • provide accurate details (email used for purchase, order ID if applicable, screenshots if needed)

  • communicate respectfully

  • allow reasonable time for resolution

Abusive or threatening behavior will not be tolerated and may result in service suspension.

6. Resolution & Follow-Up

We make every effort to resolve:

  • product access issues

  • incomplete or corrupted downloads

  • mistaken double payments

  • missing resource files

If an issue requires further investigation, we will keep the user updated until resolved.

7. Customer Satisfaction

Your experience matters.
We continuously improve our:

  • support process

  • digital products

  • user documentation

Customer feedback is welcome and appreciated.

8. Contact Information

For support or inquiries, contact:

Business Name: Digisr.com
Owner: Ranjeet Tiwari
Email: contact@digisr.com
Website: https://digisr.com